Observable Intuition
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Order-to-Cash
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Procure-to-Pay
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Saul van Beurden Online
Observable Intuition/Order-to-Cash

Order-to-Cash

The revenue cycle, from winning a deal to a paid invoice.

Create customer account
Salesforce · new customers only · ~1m
Update internal CRM record
Salesforce · every deal · <1m
Check: PO attached & current
Reconciliation · runs in parallel
Check: SOW total = Σ line items
Reconciliation · runs in parallel
Chase & backfill while parked
Pending branch · ~2.1 days
Unlock & edit contract
Disapprove branch · rework · <1m
Close opportunity
Salesforce · in parallel · ~1m
Route draft for peer validation
Peer check · ~15% of sends · +3m
Revenue accounting workbook
Excel · alongside invoicing · ~35m
3%3%32%↺3%↺3%≈35m hand-keyed15%↺10%renewal++×
100%