Observable Intuition
/
Procure-to-Pay
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Procure-to-Pay
The payables cycle, from onboarding a vendor to a settled bill.
Current
Bottlenecks
Redesign
How it was done
New vendor engagement
Email-native · two parallel tracks · ~1m
◇
Authorize spend: charge code granted
Spend track · shared with PO creation · ~1m
◇
Approve vendor as payable
FP&A / Controllership sign-off · once per vendor · ~2m
Vendor payable: charge code live
Token flows into PO & invoice coding
Purchase request
Email · spend identified · <1m
◇
Raise purchase order
NetSuite · 100% of POs · ~6m44s: slowest form
◇
Approve purchase order
Routed to the L1→L3 ladder · <1m
Enter vendor bill
NetSuite · ~11m per bill · highest manual effort
Hands off to invoice processing
Bill → coding → GST/TDS gate → payment
Send compliance checklist
Compliance track · clears the vendor · ~1m
Verify returned checklist
Country-conditional rules · ~2m
↺
20%
external wait
−
100%
+
Fit